Provider Feedback

Responding providers reported feedback about their personal telehealth experiences, in which the majority suggested presenting patients the choice of telehealth visits or in-person visits.

Of the responding providers, approximately 50% offered a few telehealth visits before the pandemic, and all suggested to provide telehealth visits following the pandemic. They overwhelmingly noted that video-based telehealth visits are more effective than phone-based visits, despite technology challenges.

Of all factors presented to continue telehealth visits, the most important enabling factors include maintaining reimbursement equivalent to in-person visits, interstate practice, and prescribing controlled substances.